Just recently I got the new HTC Touch Diamond, and was very impressed with the look of the device.
There was a few things that got to me though:
- TouchFlo performance
- Unable to connect to a Wireless Network
- Weak Network Signal
- Other performance issues
a little research showed that newer firmware would resolved the issue. So I went to the HTC website and tried to register the phone. No luck, emailed their support, and thought a minor glitch. A week past, and I had not heard from them, so another email goes out. Another week later and I decide to call them. On the phone to a very nice lady, and she unfortunately had to give me the bad new. The phone that I was given, even though advertised for Ireland and the UK was in fact a grey market import from Asia, and HTC would not support these phones.
What does this mean?
It means that HTC will not support the phone in Europe as the phone was not meant for this market. I can register the phone on the Hong King section of their website, but I would also have to call Hong Kong for any support. Not my ideal.
Am I the only one that this happened to?
No it appears that Expansys has sold these grey market phones to a number of different regions, Ireland, United Kingdom and Australia are three countries that I know of.
I am in the process of getting an RMA for a misadvertised phone and will keep this site up to date on how that goes.
